Terms of Service | SIVON Ceramics

These Terms of Service ("Terms") govern the access to and use of the website, products, and services provided by Sivon Ceramics ("Sivon Ceramics," "Company," "we," "us," or "our"). By accessing our website or purchasing or using our products, you agree to be bound by these Terms in accordance with applicable Indian law. If you do not agree, please do not use our website or products.

1. Use of Website

You agree to use this website only for lawful purposes and in compliance with all applicable laws in India. You shall not use the website in any manner that could damage, disable, overburden, or impair our systems or interfere with any other party's use of the website.

Unauthorized use of this website may result in civil or criminal liability under applicable Indian laws.

2. Products and Services

Sivon Ceramics manufactures and supplies ceramic-based adhesives and related industrial materials ("Products").

Product descriptions, technical data sheets, application guidelines, and recommendations are provided for general informational purposes only.

Actual product performance may vary depending on application methods, substrate conditions, environmental factors, and user handling.

Customers are responsible for conducting appropriate testing and validation before commercial or industrial use.

3. Technical Advice Disclaimer

Any technical advice, recommendations, samples, or information provided by Sivon Ceramics—whether written, verbal, or digital—are provided in good faith but without any guarantee or warranty. Final responsibility for determining product suitability lies solely with the customer.

4. Orders, Pricing, and Payment

All orders placed are subject to acceptance by Sivon Ceramics.

Prices, specifications, minimum order quantities, and availability may change without prior notice.

Payment terms, taxes (including GST), and shipping charges will be specified at the time of order confirmation.

Sivon Ceramics reserves the right to cancel or refuse any order at its discretion.

5. Shipping, Delivery, and Risk of Loss

Unless otherwise agreed in writing:

Risk of loss or damage to Products passes to the customer upon dispatch from our facility.

Delivery timelines are estimates only and may vary due to logistics, regulatory approvals, or force majeure events.

Sivon Ceramics shall not be liable for delays or losses caused by third-party transporters.

6. Returns and Refunds

Returns and refunds shall be governed by Sivon Ceramics' return policy applicable at the time of sale and in accordance with the Consumer Protection Act, 2019, where applicable.

Custom-made, opened, used, or damaged Products may not be eligible for return unless mandated by law.

7. Intellectual Property Rights

All intellectual property on this website, including but not limited to trademarks, logos, product names, formulations, content, images, technical documents, and designs, are the exclusive property of Sivon Ceramics and are protected under the Copyright Act, 1957, Trade Marks Act, 1999, and other applicable laws in India.

No content may be copied, reproduced, distributed, or used without prior written permission from Sivon Ceramics.

8. Limitation of Liability

To the maximum extent permitted under Indian law:

Sivon Ceramics shall not be liable for any indirect, incidental, consequential, special, or economic damages, including loss of profits, business interruption, or loss of data.

Sivon Ceramics' total liability for any claim arising out of or related to the Products or website shall not exceed the invoice value of the specific Product giving rise to the claim.

9. Disclaimer of Warranties

All Products and services are provided on an "as is" and "as available" basis, without warranties of any kind, except as expressly required under applicable Indian law.

No implied warranties of merchantability, fitness for a particular purpose, or non-infringement are made.

10. Indemnification

You agree to indemnify and hold harmless Sivon Ceramics, its directors, officers, employees, and affiliates from any claims, losses, liabilities, damages, or expenses arising from:

Your misuse of the website or Products
Violation of these Terms
Violation of any applicable laws or third-party rights

11. Third-Party Links

The website may contain links to third-party websites. Sivon Ceramics does not control and is not responsible for the content, policies, or practices of any third-party sites.

12. Force Majeure

Sivon Ceramics shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, pandemics, government actions, or supply chain disruptions.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. The courts located in [Insert City/State, India] shall have exclusive jurisdiction over any disputes arising under these Terms.

14. Amendments

Sivon Ceramics reserves the right to modify or update these Terms at any time. Updated Terms will be effective upon posting on this website.