Privacy Policy | SIVON Ceramics

Sivon Ceramics ("Sivon Ceramics," "Company," "we," "us," or "our") is committed to protecting the privacy of individuals who access our website, communicate with us, or do business with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable Indian laws.

By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Information that can identify an individual, including:

Name
Email address
Phone number
Company name and designation
Billing and shipping address
GSTIN or business identification details (where applicable)

We do not knowingly collect biometric data, health data, or passwords through our website.

b. Non-Personal Information

Browser type and version
IP address
Device information
Pages visited and usage statistics
Cookies and similar technologies

2. Purpose of Collection

We collect personal information for the following purposes:

Processing orders and inquiries
Providing technical support and customer service
Issuing invoices, shipping Products, and complying with tax requirements
Improving website functionality and user experience
Sending business-related communications
Complying with legal and regulatory obligations

3. Consent

By providing your information, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy. You may withdraw consent by contacting us in writing, subject to legal and contractual obligations.

4. Disclosure of Information

We may disclose personal information to:

Logistics, courier, and shipping partners
Payment processors and financial institutions
IT service providers and hosting partners
Government authorities or regulators when required by law

Sivon Ceramics does not sell or rent personal information to third parties.

5. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes for which it was collected
Comply with legal, accounting, and regulatory requirements
Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

6. Reasonable Security Practices

Sivon Ceramics implements reasonable security practices and procedures as required under Indian law to protect personal information, including:

Secure servers and firewalls
Restricted access controls
Encryption where applicable
Periodic review of data protection practices

Despite these measures, no method of transmission over the internet is completely secure.

7. Cookies and Tracking Technologies

Our website may use cookies to:

Improve functionality and performance
Analyze website traffic
Remember user preferences

You may disable cookies through your browser settings, though this may affect website functionality.

8. Third-Party Websites

Our website may contain links to third-party websites. Sivon Ceramics is not responsible for the privacy practices or content of such websites. Users are encouraged to review the privacy policies of those websites.

9. User Rights

Subject to applicable Indian law, you may:

Request access to your personal information
Request correction or updating of inaccurate information
Withdraw consent for data processing (where legally permissible)

Requests may be submitted using the contact details provided below.

10. Cross-Border Data Transfer

Personal information may be stored or processed on servers located outside India, provided such transfers comply with applicable Indian laws and reasonable security standards.

11. Children's Privacy

Our website and Products are intended for business and professional use. We do not knowingly collect personal information from individuals under 18 years of age.

12. Changes to This Privacy Policy

Sivon Ceramics reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting on this page. Continued use of the website constitutes acceptance of the updated Privacy Policy.